Case Study – Get Doncaster Moving

Organisation name: Get Doncaster Moving – City of Doncaster Council

Contact name: Kate Chouings / Ben Russell

Role / job title: Strategic Communications Lead / Future Parks Manager

Synopsis:

Communications and engagement are central to Get Doncaster Moving’s (GDM) place-based approach. Deeply understanding our communities and their barriers to physical activity heavily influence how this work is directed and develops.

GDM have utilised a number of approaches to stimulate engagement with residents and communities – to encourage and support people to move more, to access parks and green spaces, and work with us on making changes in their areas to reduce barriers and increase opportunities to enjoy a more active life.

We have trialled a few different approaches to communications and engagement – including borough-wide campaigns – something which we learned a lot from but are unlikely to repeat. Our most successful communications and engagement strategies have taken a hyper-local approach, creatively tailored towards our target audiences, often on a case-by-case basis.


The Story:

Example #1: Our approach to sharing physical activity messaging and opportunities with residents.

The challenge

The opportunity arose to support GPs to have physical activity conversations with patients who would benefit from moving more. GPs did not know where to signpost patients to. Patients (residents) did not know about local opportunities to be active – our COM-B research also highlighted motivation as a key barrier to being more active in our target areas.

What was done

Creation of materials initially for GPs to give to patients alongside a recommendation to be more active. This included: information about physical activity guidelines, signposting to local opportunities, stories of local people who have managed health conditions better by being active, showcasing local imagery of places and opportunities to move more – such as parks and green spaces, walking groups, signposting to additional support, and planning tools to support them to get started. All written in a compassionate and accessible way – targeting those least active, particularly those with a long-term health condition/s.

Four guides produced – one for each locality of Doncaster, to enable a more hyper-local approach – images, signposting etc.

After piloting and testing this in all four localities, the guides are now being rolled out across Doncaster and due to demand, we have expanded our approach to working across a wide number of partners – as well as GPs – who have requested copies to enable them to support residents and have active conversations, including Doncaster Mind, Community and Wellbeing teams,  Community Connectors, Department for Work and Pensions, St Leger Homes and Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) to name a few.

Impact and outcomes

As a result of the successful GP pilots, we’re rolling out the guides at scale, with our partners, to help support and encourage residents to move more – with targeted messaging and signposting at a local level. We recognise the importance of who delivers the message as well as what the message is – trusted, community-based partners can deliver this message with more impact, and relatable resident’s stories can provide reassurance (‘people like me’) – a key piece of learning. Early indicators point to success – increased website hits to promoted pages within the guides, number of requests received to access copies of the guides.

USEFUL LINK >>> Active in Doncaster Guides | Get Doncaster Moving

Example #2: Our approach to working with communities to develop parks and green spaces in Doncaster through ‘Doncaster Future Parks’.

The challenge

Parks and green spaces are under utilised by Doncaster residents. Doncaster has significant challenges around low levels of physical activity, particularly in areas of high deprivation – accessing parks and green spaces can help to address this, by providing no-cost/low-cost opportunities to be active locally. GDM have identified parks and green spaces (‘Doncaster Future Parks’) across Doncaster to be the recipients of Sport England funding to improve these spaces, such as addressing accessibility issues, the perception of safety, and activating parks to become places of recreation and activity. At the heart of this, is resident engagement and communication – a deep understanding of how communities feel about their local park, and how they would like to use it (and why they don’t), helps determine what improvements are made, and seeks to create sustainable conditions for the future – that is, parks are seen as important, valued and well-utilised assets, supporting the health and wellbeing of residents.

What was done

We have many examples of communications and engagement approaches we have taken to develop relationships with residents, to understand local needs, actively involve residents in the design process and support them in having an active role in the park’s future, such as:

  • We recently worked with Pheasant Bank Academy School, where we engaged with 100 pupils on the designs for their local park. Through gamification of the design process, children redesigned what they wanted their local park to look like – the results of this are now being implemented within the park. The children first learnt about design guidelines and practical considerations, which their designs responded to – this meant the process was more meaningful and could lead to a deliverable outcome: https://getdoncastermoving.org/news-hub/2026/05/pheasant-bank-academy-students-help-design-pickle-park
  • Partnering with Doncaster College, we worked with young people to gather their views on parks and green spaces, to better understand how young people wanted to interact with these spaces. This year-long project led to a number of insights and ultimately the installation of one of the student’s designs of a new social seating space within one of our parks – we were able to learn from and respond to the needs of young people.
  • A group of local residents approached us to enquire about whether there were any opportunities to play pétanque in Doncaster, as the group were regularly travelling outside of the borough to play the sport. That initial enquiry led to further investigation and conversations with those residents and Yorkshire Pétanque, to investigate the need and scale of the sport, and the potential for its growth and sustainability locally. Fast forward to the present day, and Doncaster has a pétanque facility in Hexthorpe Park, complete with accessible ramps for wheelchair access. We worked closely with those local residents to support them to establish what is now Doncaster’s (and South Yorkshire’s) only Pétanque Club, which aims to raise the profile of – and grow – the sport in Doncaster. This example highlights how we deeply engage with communities and groups – from an initial enquiry about places to play petanque, to working with them to create a space to play and then supporting the development and sustainability of the sport through Doncaster Petanque Club.

Impact and outcomes

A deeper understanding of how residents want to interact with their local park/green space – meaning our work is collaborative, data-driven and sustainable well beyond the end of our programme of work. We have developed a number of partnerships, shared our approach and learning with others connected to our work, and supported the development of clubs and groups who are now bringing new life into the parks through community-led sports and activities. Parks improvements have been well received by local communities and early indicators show that we are beginning to impact upon the perception of safety within parks – by activating these spaces (making them busier places) and giving careful consideration to park design and accessibility, we are developing quality green space provision which responds to the real needs of local communities.


Learning and Relevance

Why this matters

  • Taking a bespoke, responsive and hyper-local approach to communications and engagement can be effective and impactful – enabling you to deeply understand communities and co-create solutions.
  • Tailored solutions work well – know your community and be clear on who you want to speak to and why – it can be more time intensive (not always), but also potentially more cost effective.
  • Take a creative approach to engagement – use the FEAST principles – Fun, Easy, Attractive, Social and Timely (note – we have also done a lot of work around introducing/up-skilling our network of partners around this behaviour change framework which we would be happy to share).
  • Be mindful of how you show and talk about being active – ‘people like me’ and keep your target audience/s front and centre.
  • Collaboration and partnerships are an extremely valuable part of communications and engagement strategies – and supports the longer-term sustainability of the work.

What would you do differently next time?

GDM were one of 12 original Sport England funded Local Delivery Pilots, and as such have been able to test and learn a number of different approaches to address physical inactivity in Doncaster – we have trialled many things during this time – from borough-wide communications and engagement campaigns to very localised methods of communications and engagement activity – we have most certainly had the most success from hyper-local tailored approaches. Our partnership working approach has developed significantly during the last few years and this has allowed us to be resourceful, create efficiencies, deepen our understanding of residents and communities and build sustainability into our work.


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